SWI Protects values your privacy. This Privacy Policy (“Policy”) is here to help you understand how we collect, use, and protect personal information from those who visit our website, submit information through our forms, or make use of any online features or services. It also outlines what we will and will not do with the information we collect.

This Policy was created to reflect our commitment not just to compliance, but to go beyond standard privacy expectations whenever possible.

Scope of This Policy

This Policy applies to all versions of our website, swiprotects.com (with or without www, http, or https), and governs all data collection and usage by us.

By using this website, you are consenting to the data practices outlined below.

This Policy does not apply to the collection or use of information by third parties that SWI Protects does not control, such as outside insurance carriers or websites we may link to. We strongly encourage you to review the privacy policies of any third-party sites you choose to interact with.

This Policy Will Explain:

• What personally identifiable information we collect

• Why we collect it and under what legal basis

• How we use the information and with whom we may share it

• Your choices regarding your information

• How we protect your data

• Your rights under HIPAA regarding Protected Health Information (PHI)

Information We Collect

When you voluntarily provide it, we may collect the following types of personal information:

• Full name

• Phone number

• Email address

• ZIP code

• Notes about your current or desired health coverage

• Limited demographic information (e.g., age, household size)

Protected Health Information (PHI):

Because we are a licensed health insurance agency, some of the information you share (such as medical history, prescriptions, conditions, or income information for ACA eligibility) may be considered PHI under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Important:

• We only collect sensitive data like Social Security Numbers or banking details through secure, direct channels — never through public website forms.

• These details are requested only when necessary to complete an insurance application and are never stored on the public website.

• PHI is collected only through HIPAA-compliant forms (such as our Jotform HIPAA forms) or via direct communication with a licensed agent.

We may also collect general analytics such as:

• Geographic location

• Referral sources

• Site usage patterns

• Device/browser type

This data helps us improve user experience and advertising performance. It is anonymized or aggregated and never sold.

Why We Collect Your Information

We collect data for the following reasons:

• To understand your needs and deliver the services you request

• To personalize your insurance recommendations

• To contact you by phone, text, or email with quotes or updates

• To comply with regulatory or compliance requirements (including HIPAA)

• To track advertising effectiveness and improve our website experience

HIPAA Compliance

SWI Protects maintains HIPAA compliance when handling PHI. This includes:

• Using HIPAA-compliant Jotform submissions for secure collection of personal health details.

• Storing PHI only in encrypted, access-controlled systems.

• Restricting PHI access to licensed agents and authorized staff only.

• Never sharing PHI with third parties except as required to provide insurance services or as required by law.

Live Chat and Non-Secure Channels:

Please note that our website chat feature is not intended for transmitting PHI. While general questions are welcome in chat, do not use chat to share medical conditions, prescriptions, Social Security Numbers, or other sensitive health details. For PHI, always use our secure HIPAA-compliant forms or call us directly.

Data Retention

We only retain your information as long as it is relevant for:

• Providing services you’ve requested

• Maintaining internal records for compliance

• Meeting legal, tax, or licensing obligations

• Demonstrating service history or consent for contact

Once your information is no longer needed, we securely delete or anonymize it.

Disclosure of Information

We will never sell or rent your personal information. We may disclose your data only in the following scenarios:

• To licensed carriers or insurance partners in order to provide you with quotes or process applications

• As part of a legal obligation (e.g., subpoena, audit, fraud investigation)

• With your explicit consent

• In aggregate or anonymized form that cannot be used to identify you

Data Security

We take your data seriously. This site uses Secure Socket Layer (SSL) encryption — you’ll see the lock icon and “https” in the address bar when interacting with forms.

In addition:

• Sensitive data is encrypted during transmission and at rest

• Only authorized personnel have access to personally identifiable information and PHI

• All internal systems storing PHI are password protected, monitored, and HIPAA-compliant

• While no digital system is 100% hack-proof, we do everything reasonably possible to prevent unauthorized access or disclosure

Your Rights and Choices

You have the right to:

• Review or request a copy of your data, including PHI

• Ask us to correct or update inaccurate information

• Withdraw consent or opt out of communication

• Request deletion of your records (where legally permissible)

• Request restrictions on certain uses or disclosures of PHI

To make any of these requests, email us at [email protected].

Acceptance of Terms

By using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit your personal information.

Your continued use of swiprotects.com after updates are posted will constitute your acceptance of any changes to this policy.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we manage your data, you may contact:

SWI Protects
Attn: Privacy Compliance
Email: [email protected]
Website: https://www.swiprotects.com